Return and Refund

Cancellation & Refund Policy

At Raleah, we value your trust and strive to provide you with a smooth shopping experience. This policy explains how order cancellations, returns, and refunds are handled for purchases made on our website.

1. Order Cancellation

• Orders can be cancelled within 24 hours of purchase or before dispatch, whichever is earlier.

• Once the order is shipped, cancellation is not possible.

• To request a cancellation, please contact us at Email: raleahglobal@gmail.com
  Phone: 7568499333 with your order details.

2. Returns & Exchanges

• We accept returns only if the product is defective, damaged, or incorrect at the time of delivery.

• Return requests must be made within 7 days of receiving the order.

• Products must be unused, in original packaging, and with all tags intact.

• Certain items (e.g., custom-made, personalized, hygiene-related products) are non-returnable unless defective.

3. Refund Process

• Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days via the original payment method (as per Razorpay guidelines).

• For prepaid orders, refund timelines depend on your bank/card issuer.

• For COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.

4. Partial Refunds

Refunds may be partial in the following cases:

• Items returned with missing parts or packaging

• Items returned after the return window

• Items showing signs of use not due to our error

5. Non-Refundable Cases

We do not offer refunds for:

• Orders cancelled after shipping

• Products damaged due to misuse or negligence

• Digital products once downloaded/accessed

6. How to Initiate a Return/Refund

1. Email us at [support email] with:

   • Order number

   • Reason for return/cancellation

   • Photo/video proof (for defective/damaged products)

2. Our team will review your request and guide you through the process.

7. Contact Us

If you have questions about our Cancellation & Refund Policy, contact:
📧 Email: raleahglobal@gmail.com
📞 Phone: 7568499333